Looking for the best Siebel interview questions to ask a candidate on your next interview? We got you covered!

Many companies are using Siebel today as their customer relationship management (CRM) system. As a result, there are plenty of Siebel-related jobs out there. You may be sourcing for a candidate as a Siebel developer, consultant, or technical lead – or even for a job that’s not directly Siebel-focused but still requires knowledge of the CRM system.

We have curated a list of 50 best Siebel interview questions for you to ask a candidate in order to gauge their understanding of the Siebel CRM system.

Best Siebel Interview Questions to Ask

Before we get started, let’s take a step back and understand the fundamental idea of Siebel. Siebel is an application from Oracle that helps businesses manage customer data and automate processes associated with sales, marketing, and customer service.

General Interview Questions

These are general questions you might want to ask a candidate in order to get a better understanding of their Siebel knowledge and expertise.

1. What is Siebel?

Siebel is a customer relationship management (CRM) application from Oracle that helps businesses automate processes associated with sales, marketing, and customer service.

2. What are the advantages of using Siebel CRM?

Some advantages of using Siebel CRM include the ability to:

• Manage customer data in one central location
• Automate processes associated with sales, marketing, and customer service
• Improve efficiencies and productivity
• Improve customer experience, efficiency, and profitability
• Offers a quick sales cycle and improved selling performance for organizations

3. What is CRM?

CRM stands for customer relationship management. It’s a system that helps businesses manage their customer data and automate processes associated with sales, marketing, and customer service.

4. What are the advantages of using a CRM system?

Some advantages of using a CRM system include having all your customer data in one place, being able to automate processes associated with sales, marketing, and customer service, and gaining insights into your customers’ behavior.

5. What are the disadvantages of using a CRM system?

Some disadvantages of using a CRM system include the cost of implementing and maintaining the system, the need for training employees to use the system, and the possibility of data entry errors.

6. What are some common features of a CRM system?

Some common features of a CRM system include customer data storage, contact management, sales force automation, marketing automation, and customer service automation.

7. What industry is Siebel commonly used in?

Siebel is commonly used in the telecommunications, banking, and insurance industries.

8. What are some Siebel best practices?

Some best practices for Siebel include having a clear understanding of your business requirements before implementing the system, training employees on how to use the system, and regularly maintaining the system.

9. What are some of the benefits of using Siebel?

Siebel can help businesses manage customer data, automate processes, and improve communication between different departments within an organization.

10. What other CRM systems are there?

Some other CRM systems include Salesforce, Microsoft Dynamics, and SugarCRM.

Technical Interview Questions

These are technical questions you might want to ask a candidate in order to gauge their understanding of Siebel architecture, features, and functionality.

11. How would you describe Siebel’s architecture?

The Siebel architecture consists of a client component, a server component, and a database. The client component is installed on each user’s machine and provides the user interface. The server component handles communication between the clients and the database and runs Siebel’s business logic. The database stores Siebel data.

12. What are Siebel Web Services?

Siebel Web Services are a set of SOAP-based web services that provide access to Siebel data and business logic from external applications.

13. What is the Siebel Developer Web Client?

The Siebel Developer Web Client is a browser-based client that allows developers to test Siebel business logic without having to install the Siebel client on their machine.

14. What is the Siebel DataWeb Server?

The Siebel DataWeb Server is a web server that provides access to Siebel data from external applications.

15. What is the difference between fields and single-value fields?

Fields store multiple values, while single-value fields can only store one value.

16. What is the difference between a join and a link?

A join returns data from two or more tables that have matching values in common columns, while a link only returns data from one table.

17. How would you describe the Siebel object model?

The Siebel object model is a hierarchical structure of Siebel objects. Siebel objects are the building blocks of Siebel applications and can be used to represent data, business logic, or UI elements.

18. What are some common Siebel Objects?

Some common Siebel objects include applets, views, business components, and relationships.

19. What is an applet?

An applet is a Siebel object that represents a UI element.

20. What is a view?

A view is a Siebel object that represents a data set.

21. What is a business component?

A business component is a Siebel object that represents a business entity, such as an account or contact.

22. What is a relationship?

A relationship is a Siebel object that represents a link between two business components.

23. What is the difference between an applet and a view?

An applet is a UI element, while a view is a data set.

24. What is the difference between a business component and a relationship?

A business component represents a business entity, while a relationship represents a link between two business components.

25. What is Siebel’s security model?

Siebel’s security model is based on users, roles, and permissions. Users are assigned to roles, and roles are granted permission to access Siebel data and objects.

26. How would you create a new user in Siebel?

To create a new user in Siebel, you would use the Siebel Administrator tool.

27. How would you create a new role in Siebel?

To create a new role in Siebel, you would use the Siebel Security Manager tool.

28. What is the difference between a public and private view?

A public view is visible to all users, while a private view is only visible to the user who created it.

29. What is the difference between a static and dynamic applet?

A static applet is an applet that does not change based on user input, while a dynamic applet is an applet that can change based on user input.

30. How would you create a calculated field?

To create a calculated field, you would use the Siebel Calculated Field Editor tool.

31. What is the difference between an embedded applet and a linked applet?

An embedded applet is an applet that is displayed inline with other content on a page, while a linked applet is an applet that is displayed in a separate window.

32. What is the difference between a Siebel object and a Siebel BusObject?

A Siebel object is an instance of a Siebel BusObject. A Siebel BusObject is a template that can be used to create multiple Siebel objects.

33. How would you add a new field to an existing business component?

To add a new field to an existing business component, you would use the Siebel ToolsField Editor tool.

34. What is the difference between a join and a link?

A join returns data from two or more tables that have matching values in common columns, while a link only returns data from one table.

35. What is a complex join? Mention the difference between the primary key and foreign key value.

A complex join is a join that returns data from two or more tables that have matching values in common columns but also have additional conditions that must be met. A primary key is a unique identifier for a record in a database table, while a foreign key is a field in a database table that contains the primary key of another table.

36. What are the different types of tables used in Siebel CRM?

There are 5 types of tables used in Siebel CRM: base tables, interface tables, extension tables, EIM tables, and intersection tables.

37. The dynamic picklist is used to update join fields. What is the main advantage of using a dynamic picklist?

The main advantage of using a dynamic picklist is that it can be used to update join fields without having to regenerate the entire join. This can save time and resources when updating data in Siebel.

38. How will you do validation in EScripts and configuration?

There are a few different ways to do validation in EScripts and configuration. One way is to use the Siebel Validation tool, which can be used to validate data in fields, business components, and applets. Another way is to use Siebel BusObjects, which can be used to validate data in fields and business components. Finally, you can also use Siebel Data Maps, which can be used to validate data in fields and business components.

39. What is an Events Object?

An Events object is an object that allows Siebel CRM to track changes to data in a field or business component. This object can be used to create triggers that will fire when certain conditions are met.

40. How to call an external webpage from the Siebel application?

There are a few different ways to call an external webpage from the Siebel application. One way is to use the Siebel External Web page object, which can be used to display a webpage in a separate window. Another way is to use the Siebel BusObject, which can be used to display a webpage inline with other content on a page. Finally, you can also use the Siebel Data Map, which can be used to display a webpage inline with other content on a page.

41. What is an Object Manager?

An Object Manager is a tool that allows Siebel CRM to manage objects in a field or business component. This tool can be used to create, edit, and delete objects in a field or business component.

42. What is the Siebel Data Warehouse?

The Siebel Data Warehouse is a database that contains data from all of the Siebel CRM applications. This database can be used to generate reports and analytics about the data in Siebel CRM.

43. What do you mean by Siebel Admin mode view?

The Business component property can be overridden by the Admin view. This Admin view allows users to perform numerous actions, such as update, add, and delete, among others. Because the admin mode view is unable to override the no update option, it’s utilized for administrative purposes.

44. What is the difference between an organization and a division in Siebel?

An organization is a collection of Siebel CRM users, while a division is a subset of an organization. A division can be used to group users by department, location, or other criteria.

45 What are the different types of Siebel views?

There are four different types of Siebel views: list, form, calendar, and map. List views are used to display data in a tabular format, form views are used to display data in a detailed format, calendar views are used to display data in a calendar format, and map views are used to display data on a map.

46. What is the Siebel Web Engine?

The Siebel Web Engine is a tool that allows Siebel CRM to generate HTML pages. This tool can be used to create, edit, and delete HTML pages.

47. What is Virtual BC? What is it used for?

Virtual Business Components (BC) are those which don’t have a physical table associated with them. These components are used for storing values that don’t require any Siebel Database interaction like workflow policies, applet user properties, etc. Virtual BCs are also known as “In Memory BCs.

48. How is load balancing maintained in Siebel?

Load balancing is the process of distributing workloads evenly across a network of computers to ensure that no single computer is overloaded. Siebel CRM uses a load balancer to distribute workloads across a cluster of Siebel servers. This ensures that no single server is overloaded and that all requests are processed in a timely manner.

49. How to call an external webpage from the Siebel application?

There are a few different ways to call an external webpage from the Siebel application. One way is to use the Siebel External Web page object, which can be used to display a webpage in a separate window. Another way is to use the Siebel BusObject, which can be used to display a webpage inline with other content on a page. Finally, you can also use the Siebel Data Map, which can be used to display a webpage inline with other content on a page.

50. What do you mean by Siebel Enterprise Server?

The Siebel Enterprise Server is the central component of the Siebel CRM system. This server is responsible for managing all of the Siebel CRM applications and handling all communication between these applications and the database.

What Are Enterprise Software Systems?

An enterprise software system is a software application that is designed to be used by a large organization. These systems are usually complex and require a high level of customization. Siebel CRM is an example of an enterprise software system.

What Are the Benefits of Enterprise Software Systems?

There are many benefits to using enterprise software systems, including the ability to manage large amounts of data, the ability to automate tasks, and the ability to integrate with other business applications. Siebel CRM provides all of these benefits and more.

What Are the Drawbacks of Enterprise Software Systems?

There are some drawbacks to using enterprise software systems, including the high cost of ownership and the difficulty of customization. However, these drawbacks are outweighed by the benefits of using these systems.

Final Thoughts

These are just some of the best Siebel interview questions to ask a candidate. With these questions, you should be able to get a good sense of whether or not the candidate is familiar with Siebel and if they would be a good fit for the position.

Siebel CRM has been around for a while and is a popular choice for many businesses. Siebel CRM is a complex system, so it’s important to find candidates that are familiar with the system and can navigate its complexities.

Also, keep in mind that these questions are just a starting point. You may want to add your own questions or modify these questions to better suit your needs. Whatever you do, make sure you take the time to prepare for your interviews so that you can find the best candidates for the job.

Happy interviewing!